Field Service Solutions

Field Service Solutions (FSS) is the UK’s leading independent specialist in coffee machine service, repair, and aftercare. What makes us unique is our focus on combining deep industry expertise with forward-thinking technology, giving our clients the confidence that every machine will deliver consistent performance, every day.

We were founded on a simple belief: that reliable, high-quality coffee equipment support shouldn’t be hard to find. Too often, businesses struggle with downtime, unclear processes, or service providers who don’t understand the true impact of equipment failures on revenue and customer satisfaction. FSS exists to change that.

Our in-house team of expert engineers, service desk professionals, and account managers deliver nationwide coverage with a personal, hands-on approach. From reactive repairs to planned maintenance and statutory inspections, we keep machines running smoothly while providing the visibility and control our clients need to manage costs and plan for growth.

What sets us apart is our blend of independence, flexibility, and customer focus. We aren’t tied to a single manufacturer, which means we can act in the best interests of every client. We invest in digital tools and data insights that bring efficiency to complex service operations. And above all, we act as a trusted partner — tailoring solutions, sharing expertise, and ensuring that businesses from cafés to corporate offices can depend on their coffee equipment as much as their customers depend on them.